Knowledge Manager, IT​/Tech

Overview

Join to apply for the Knowledge Manager role at Akima
. This role directly supports the Defense Intelligence Agency mission by enhancing enterprise knowledge sharing, data accessibility, and collaboration across classified domains. The SharePoint / Knowledge Management Developer supports enterprise collaboration and information‑sharing initiatives within a federal environment. This role is responsible for designing, maintaining, and enhancing SharePoint environments to serve as a centralized knowledge hub for project data, policy updates, and operational documentation aligned with DoD and Intelligence Community governance requirements.

The ideal candidate combines advanced SharePoint development expertise with a deep understanding of knowledge management principles.

• Reports directly to the Project Manager (PjM) and Deputy Project Manager (DPjM).
• Works individually and as part of a team.
• Manage, maintain, and secure SharePoint 2019 environment to ensure high availability, compliance, and optimized performance across classified systems.
• Design and sustain SharePoint sites, templates, and content aligned with agency branding and KM standards to meet evolving mission needs.
• Provide technical support, troubleshoot issues, and document resolutions.
• Design, configure, and customize SharePoint solutions using Power Automate, Power Apps, SharePoint Designer, JSON schema, and REST API integrations.
• Apply HTML5 and CSS3 to personalize SharePoint interfaces, optimizing site performance and visual consistency.
• Support DIA DO modernization by improving data processing, information control, and real‑time data access through SharePoint, collaboration portals, and internal databases.
• Collaborate with mission experts and government leadership to plan, develop, and prioritize capabilities that align with DIA, DoD, and IC mission objectives.
• Develop and execute enterprise knowledge management strategies to standardize knowledge creation, sharing, and reuse across DIA while ensuring quality, integration, and compliance.
• Implement metadata, taxonomy, and governance models that enable efficient knowledge capture, retrieval, and reuse across project teams.
• Apply data analytics to measure impact, identify efficiencies, and inform strategic and resource planning decisions.
• Monitor site analytics and user engagement to assess adoption trends and recommend improvements.
• Drive innovation by introducing the agency best practices and new KM frameworks that strengthen collaboration and operational transparency.
• Enforce SharePoint governance policies, access control, and best practices in accordance with DoD/IC data‑handling guidelines.
• Maintain audit trails, change logs, and version histories to ensure compliance with federal record‑keeping requirements.
• Automate processes with SharePoint and Microsoft 365 to streamline workflows, reduce manual effort, and enhance knowledge management.
• Conduct user training and create reference materials to improve adoption and effective use of SharePoint for collaboration and document management.
• Evaluate new Microsoft 365 features, SharePoint capabilities, and KM technologies for potential implementation within the environment.
• Partner with government customers and technical teams to define SharePoint requirements and deliver mission‑aligned solutions.
• Support cross‑functional knowledge‑sharing efforts to ensure consistent, accurate, and accessible information across all directorates.
• Tools:
  • SharePoint Designer
  • Power Apps
  • Power Automate
  • Java Script
  • HTML5
  • CSS3
  • JQuery
  • API Integrations
  • REST API
  • JSON
  • Office 365

• Minimum 5 years of demonstrated experience working with MS SharePoint.
• Able to work individually and as part of a collaborative team.
• Demonstrated success in managing multiple priorities and delivering results in high‑pressure, fast‑paced environments.
• Demonstrated experience with MS Office Suite and expertise in conducting data and statistical manipulation.
• Proficiency with Power Platform tools (Power Automate, Power Apps), JSON, HTML, CSS, and REST API.
• SharePoint Designer proficiency.
• Demonstrated experience implementing KM frameworks, metadata/taxonomy models, and governance…