OCONUS Cleared Telephone Technician - Information Technology Specialist; Iraq

Overview

OCONUS Cleared Telephone Technician - Information Technology Specialist (Iraq) role at TJFACT LLC - Totally Joined for Achieving Collaborative Techniques.

TJFACT is seeking a Telephone Technician – Information Technology Specialist to support the DOS DT (Diplomatic Technology) IT team in Baghdad and Erbil, Iraq
.

• Designing, installing, and maintaining various telecommunications and telephone systems (Analog, Digital and VoIP) including commercial brands of equipment such as Avaya, Nortel, Netbox, Cisco and other VoIP related devices.
• Provide oversight for assorted hardware procurement, logistics, and maintenance programs.
• Perform technical site surveys to determine structural and technical requirements.
• Conduct fault isolation and technical control of voice frequency leased lines and associated equipment.
• Perform work in confined areas such as crawlspaces, attics, utility pits, tunnels, manholes and other confined spaces on an occasional basis.
• Perform tasks from heights to include rooftops, ledges, scaffolding and extension ladders.
• Move and handle heavy objects such as crates, equipment racks and other building materials.
• Planning for deployment and maintenance of scalable VOIP telephone systems.
• Reading and writing English communication skills.
• Open shipping crates; perform proper inventories of the contents and noting/reporting deficiencies.
• Follow established safety regulations. Responsible for the installation of UPS systems and battery replacement.
• Take electrical measurements and make appropriate electrical connections in and around electrical service panels and Uninterruptible Power Source (UPS) units.
• Troubleshoot and isolate problems of microcomputers and printers and determine if problem is related to hardware, software, or connection.
• Make minor corrections or contact Dept/RIMC support staff or vendors for resolutions to problems.
• Follow up on maintenance and service requests from users for changes and additions to network.
• Provide software training and technical assistance to support staff in the operation of the system.
• Provide basic support services, including training staff in the use and maintenance of equipment and other related responsibilities.
• Direct the work of temporary staff as assigned and evaluate.
• Maintain inventories.
• Provide comprehensive on-the-job training for locally employed staff members and assist in their professional development in the full range of administrator skills and duties.

• Bachelor’s Degree with a minimum of 5 years of experience or 13 years job related experience in lieu of education.
• Military specializations in phone/voice systems may be considered in lieu of educational requirements - two years’ experience in military phone/voice specializations is required when used in lieu.
• Experience with the CS1000E release 7.5 or higher, VoIP phones, Option 11, Unified Communications Manager, Network Routing Service, and Element Manager.
• Skilled with call accounting software, call routing, call identification, call recording, and automated attendants.
• Extensive knowledge of Avaya/Nortel-based telephone systems and the way they are implemented at DOS locations throughout Iraq.
• Applicable codes and safety regulations.
• Active security clearance.

• Desired Nortel CS 1000 certification.
• Desired Cisco CCNA Voice certification.
• Avaya certification (ACIS) is desired and will be highly considered, but not required.
• BICSI Installer is desired.

• Medical, Vision and Dental Insurance
• 401-K plus match
• Paid Vacation days
• Paid holidays
• Short Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.