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Systems Administrator IT Project Manager HelpDesk/Support IT Support

Federal IT Service Desk Manager — SLA & Performance Lead

Job in Washington, District of Columbia, 20022, USA
Listing for: BTI
Full Time position
Listed on 2025-12-22
Job specializations:
  • IT/Tech
    Systems Administrator, IT Project Manager, HelpDesk/Support, IT Support
Job Description & How to Apply Below
A Service-Disabled Veteran-Owned Small Business in Washington DC is looking for an IT Service Desk Manager to oversee daily operations of the IT service desk supporting HUD OIG’s BOSS program. Responsibilities include establishing service level agreements, monitoring performance metrics, and ensuring high-quality IT support. The ideal candidate will have at least 5 years of managerial experience in IT service desk operations and strong knowledge of ITIL frameworks.

U.S. Citizenship is required for obtaining security clearance.
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