Technical Support Engineer; German-speaking

At Hoxhunt, we're on a mission to empower individuals and organizations to defend themselves against cyber threats. We believe that effective defense requires not only cutting‑edge technology but also the expertise and dedication of exceptional individuals like you. If you're passionate about cybersecurity, technical support and thrive in challenging environments, read on!

Hoxhunt is a rapidly growing company dedicated to providing top‑notch cybersecurity solutions. Our support approach prioritizes quality, ensuring that every customer receives unparalleled support and guidance. As a Technical Support Engineer, you'll play a critical role in safeguarding our customers' digital assets.

• Provide high‑quality support to customers, with a focus on investigating and resolving complex technical issues.

• Troubleshoot integration‑related challenges between our platform and other third‑party solutions.

• Assist customers in diagnosing and resolving issues related to email infrastructure, including deliverability and security concerns.

• Troubleshoot identity and access management issues, including identity providers (IdPs) and authentication workflows.

• Participate in initiatives to develop and improve support solutions that enhance customer self‑service and operational scalability.

• Work closely with our development and product teams to escalate and resolve customer‑reported issues, providing valuable insights for product improvement.

• Collaborate with customer success team to ensure seamless customer experience.

• Be the go‑to‑person for the DACH/Central Europe market.

• Excellent written and spoken communication skills in German and English, with the ability to explain complex technical concepts clearly

• Prior experience in a technical support role

• Prior experience in a software company

• Strong troubleshooting skills

• Understanding of email infrastructure and security

• Gain a deep understanding of our product, integrations, and key use cases.

• Shadow team members to observe best practices in technical troubleshooting.

• Begin handling standard support requests independently.

• Dive deeper into our product's technical intricacies, expanding your knowledge base and troubleshooting capabilities.

• Take on more challenging support tickets independently, showcasing your ability to tackle complex technical issues.

• Identify opportunities for process optimization and efficiency gains within the support team, actively participating in discussions and initiatives.

• Establish yourself as a go‑to resource for both customers and internal teams, leveraging your expertise to drive meaningful impact.

• Consistently deliver exceptional support experiences, going above and beyond to exceed customer expectations and foster long‑term satisfaction and loyalty.

• Salary Range:  €/month

• Location: This role is based in Helsinki, Finland. We work in a hybrid work setting.

Growing industry. Cybersecurity is one of the fastest‑growing industries, driven by constant technological advancements. Stay ahead at the forefront of industry trends and help organizations navigate the evolving landscape of cyber threats.

Collaborative culture. Join a supportive, collaborative, and positive team environment where your contributions are valued, and your ideas are encouraged.

Impactful work. Play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.

Continuous growth. Access ongoing opportunities for learning and professional development, with ample room for growth within our dynamic organization.

Due to holiday season, we will start with the interviews from week 2, 2026 onwards.

If you're ready to take on the challenge of complex support cases and making a meaningful impact in cybersecurity, we want to hear…