IT Field Technician II & III; Uncleared

Overview

SCD Information Technology is currently seeking a Full-time IT Field Support Technician.

Mon-Fri 8:30 am - 5:00 pm

Reports to:

Commercial Services Director

The IT Field Technician 1 will use his/her vehicle to provide on-site IT consulting and support services. Client locations:
Daily travel sites between DC and Northern Virginia. Mileage will be reimbursed at the current IRS rate.

• Provide on-site desktop support services for preventative, predictive, and remedial hardware/software maintenance on technology assets following Standard Operating Procedures (SOP’s).
• Perform hands-on fixes at several levels, including installing and upgrading hardware & software, implementing file backups, and configuring systems and applications.
• Assist senior technicians with desktop and network equipment deployments.
• Ensure proper computer operations so that end users can accomplish organizational tasks.
• Resolve technical issues with the use of diagnostics.
• Provide hands-on help at the appropriate level to customers.
• Be required to attain CompTIA A+ Certification within 6 months of hire.

The ideal candidate must have:

• 3+ years of working professional IT experience.
• Reliable Transportation.
• Willing and able to travel to sites in MD, DC, northern VA, and southern PA.
• Experience with desktop operating systems including Windows 10 and Mac OS X.
• The more experienced with Microsoft Office the better.
• Hands-on experience with analyzing network data to determine network usage, disk space availability, or server function, or connectivity issues.
• Experience identifying the causes of networking, software, and hardware problems, using diagnostic testing software and equipment.
• Experience installing printers, scanners, and desktop phones.
• ALL APPLICANTS MUST BE A U.S. CITIZEN

• Active CompTIA A+ or Network+ Certification.

• An established, family-owned and operated company that cares about your continued career growth and happiness.
• Opportunities for advancement.
• Work/life balance.
• 100% company-paid Health, Dental and Vision insurance for you and qualifying dependents.
• 100% company-paid group life insurance ($50,000).
• 100% company paid short-term disability.
• 100% company paid long-term disability.
• HSA (Health Savings Account) - Company contributes $500 annually to your account.
• 401(k) Profit Sharing Plan with an annual discretionary company match.
• Generous Paid Time Off and Holiday Leave
• Education and Tuition reimbursement – up to $5,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.