Senior Product Manager, Reliability Platform; Observability, SRE, AIM

Senior Product Manager, Reliability Platform (Observability, SRE, AIM)

We are building the core reliability platforms and services that empower our engineering teams to deliver software quickly, safely, and with the highest quality. As a key product owner in the Developer Engineering organization, you will strategize, develop, and enhance the tools and frameworks that ensure our software is delivered with reliability and resilience.

Base pay range
$ – $ per year

GEICO offers a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

Responsibilities

• Building and scaling foundational developer platforms that serve as the backbone for our engineering organization.

• Defining and executing a clear product strategy for Observability, BCDR & Incident Management areas within our internal developer engineering team.

• Leading cross‑functional teams to deliver high‑impact, developer‑facing products in an agile environment.

• Deeply understanding the entire developer workflow—from coding and testing to deployment and operations—and identifying opportunities to remove friction and improve efficiency.

• Owning and prioritizing the product roadmap for a suite of platform services, such as metrics platform, logging pipelines, alerting systems, on‑call and incident response tooling, and BCDR orchestration platform.

• Defining and tracking key operational health metrics, including system availability and Mean Time to Resolution (MTTR), and building tools to help teams manage their services effectively.

• Championing a culture of reliability and ownership by delivering tools that empower developers to build and operate resilient, highly available systems with confidence.

• Identifying and measuring key performance indicators (KPIs) that reflect developer productivity and system health, and using that data to refine the product roadmap.

Basic Qualifications

• Bachelor’s Degree.

• At least 5 years of experience in a technical product management role, such as Developer Tools, Platform Engineering, SRE, Observability, or a related technical field.

• Experience with products in the developer tools, cloud infrastructure, or observability space.

• A proven track record of managing technical products through the full product lifecycle.

• Experience using data to inform product decisions and a strong understanding of how to measure the success of developer‑facing tools.

Preferred Qualifications

• MBA or equivalent experience.

• Direct experience with modern platform engineering concepts, including internal developer platforms (IDPs), service catalogs, and "Paved Road" engineering.

• Familiarity with modern observability tools (e.g., Grafana), cloud platforms (e.g., Azure, AWS), and container orchestration (e.g., Kubernetes).

• A strong understanding of Site Reliability Engineering (SRE) principles, including SLOs, error budgets, and effective incident management.

• Excellent communication skills and the ability to articulate complex technical concepts to both technical and non‑technical audiences.

• A self‑starter with a proven ability to operate in an ambiguous, fast‑paced environment.

Annual Salary

$ – $ per year.

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Equal Employment Opportunity Statement

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed,…