Tier 2 Unified Communications Administrator

Join to apply for the Tier 2 Unified Communications Administrator role at CACI International Inc

Job Category:
Information Technology
Time Type:
Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type:
Regular
Percentage of

Travel Required:

Up to 10%
Type of Travel:
Continental US

CACI is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise.

• Technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager.
• Technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
• Technical knowledge of Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC).
• Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS.
• Technical knowledge to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects.
• Comprehensive knowledge of network topology; along with networked hardware and software tools listed above.
• Familiarity with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
• Familiarity with ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests.
• Ability to perform IOS and Software upgrades.
• Possess understanding of dialing protocols to include H.323,
  
  E.164 and SIP.
• Ability to troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses.
• Ability to assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment.
• Ability to perform patching and ensure compliance with network security policies/procedures.
• Experience with utilizing proactive monitoring tools to identify potential outages and creating/reporting notifications according to standard operating procedures.
• Assist in responsibilities and participate in special projects as tasked by Management.

• Must have a TS/SCI Clearance and the ability to obtain a Polygraph.
• Current IAT level II certification (ex: Security+).
• 7+ Years of relevant experience.

• Interpersonal Skills
• Effective Communication skills - verbal and written.
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy.
• Customer Service oriented
• Adaptability
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment.

• Network +
• ITIL Foundations or Agile Foundations
• CCT Collaboration (CLTECH)
• CCNP Collaboration (CLFNDU)
• CCNP Collaboration (CLCOR)
• CCNP Collaboration (CLACCM) and or (CLCNF)

Pay Range: $86,600 - $181,800

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.