Desktop Technician IV

Desktop Technician IV

Washington, DC
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Desktop Technician IV

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The Desktop Technician IV shall manage the resolution of each incident or problem ticket entered into the OIMT service management system utilizing the appropriate priority level and under the guidance of the Federal Functional/Task Lead. The Desktop Technician IV shall resolve all incidents, service requests and changes within the establish service objectives. The Desktop Technician IV shall provide desktop computer support for general office software (e.g., Microsoft Office, Google Chrome, etc.),

specialized software (e.g., ESRI GIS software, AutoCAD, etc.), educational software, and software used by any of the supported bureaus (e.g., TFAS, TAAMS, Web Budget Projection Tool, FBMS, FPPS, etc.). Common trouble tickets include, but are not limited to the following: add user to network printer, assist user in mapping network drives, install approved software and hardware, image and install computer for new employee, replace failed computer components, install and configure business application client software, assist user in logging onto domain and application accounts, train users in replacing plotter/printer ink and toner cartridges, train user on email & collaboration tools and other basic software/application use, assist users in setting up LCD projectors for office presentations.

Duties and Responsibilities:

• Support changing and evolving system software needs when requested by the Government.

• Follow all software installation procedures as developed by the Government.

• Provide support for hardware installation and configuration to include desktop computers, laptops, tablet devices, smartphones, printers, scanners, network routers, switches, servers, uninterruptible power supplies, private branch exchange devices, interactive whiteboard, projectors, monitors, cell phones, evolving devices.

• Maintain an accurate inventory of DOI/IA computer components and DOI/IA equipment and software assigned to them by the government.

• Participate in OIMT User Support conference calls that are required by the field support manager in support of training and new IT requirements.

• Support other locations, enterprise-wide via remote desktop support tools.

• Receive technical information, guidance and processes from the assigned Federal Functional/Task Lead.

• Provide established technical standards and advise on approved technologies

• Responsible for maintaining a neat and orderly cable plant as well as ensuring physical security policies are followed for server rooms, etc.

• Assist TIER III support in troubleshooting higher level issues including Server or network switching, as well as lifting equipment weighing from 50 to up to 75 pounds to install servers and network switches in equipment racks.

• May need to participate in the execution of special projects. Types of special project include but are not limited to:

• Significant Desktop or Site migrations

• Significant technology implementations in the enterprise

• Significant move of an DOI/IA site from one location to another

• Addressing a significant security issue at one or multiple sites

• Assisting program offices with the development of requirements

• Assisting program offices with the implementation of a new IT service or technology.

• Providing temporary support at a location other than their duty station

• Servers as SME for information technology projects.

• Other duties as assigned

  Minimum Qualifications:
  
  (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• Associate’s degree or combination of education and experience, or tradeoff between all of them.

• A minimum of 4 years of related technical experience in supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network…