Tier 2 - Jr. MAC Specialist

This role provides Tier 2 support for macOS devices, applications, and peripherals within an enterprise environment. It involves troubleshooting system issues, assisting with configuration and maintenance, and supporting end users with daily technical needs. The specialist ensures smooth integration of Mac systems with enterprise services and escalates complex issues when necessary.

LOCATION:

On-site in Washington DC

• Perform macOS troubleshooting for hardware, software, and connectivity issues.
• Support Apple-based applications, system updates, and user configurations.
• Assist with device provisioning, imaging, and deployment using MDM tools.
• Manage user accounts, permissions, and profiles in enterprise environments.
• Document incidents, resolutions, and procedures in the ticketing system.
• Support integration with enterprise services such as VPN, email, and printers.
• Provide customer service and end-user training as needed.
• Escalate unresolved issues to senior staff or Tier 3 support.
• Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation.
• Troubleshoot basic networking issues including WLAN and VPN.
• Use enterprise ticketing systems such as Service Now to manage work.
• Follow established procedures and escalated issues appropriately.
• Utilize MDM tools (Jamf, Intune) when applicable.
• Support Apple Business Manager (ABM) processes.
• Apply knowledge of Active Directory or SSO integration with Mac systems.

• ITIL Foundation Certification or equivalent service delivery training.
• CompTIA A+, Network+, or Microsoft certifications (MD-100/MD-101).
• Experience supporting cloud-based productivity and collaboration tools such as Microsoft Teams and Zoom.
• Knowledge of security practices and handling of sensitive but unclassified (SBU) information.
• Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager.

Actio Net is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, Actio Net is the premier Trusted Innogrator!

• Advanced and Managed IT Services
• Agile Software Development
• Dev Sec Ops
• Cybersecurity
• Health IT
• C4
  
  ISR & SIGINT
• Data Center Engineering & Operations

At Actio Net, our Passion for Quality is at the heart of everything we do:

Commitment to Employees :
We are committed to making Actio Net a great place to work and continue to invest in our Actio Neters.

Commitment to Customers :
We are committed to our customers by driving and sustaining Service Delivery Excellence.

Commitment to Community :
We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

Actio Net is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well‑being of our nation.

What's in It For You?

As an Actio Neter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

Actio Net is an equal‑opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection

Actio Net Core Value #1 - Instill Integrity In Everything We Do