Help Desk Technician Mid-level - Top Secret

Help Desk Technician Mid-level - Active Top Secret Required

Join to apply for the Help Desk Technician Mid-level - Active Top Secret Required role at General Dynamics Information Technology
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GDIT has an amazing opportunity for a Help Desk Technician to provide world‑class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

You bring professionalism and initiative to a fast‑paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician joining our team to bring professionalism and initiative to a fast‑paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

• Providing a high level of technical support and service to our onsite and remote customers.
• Demonstrating attention to detail, problem solving, and desire to provide a great customer experience.
• Delivering excellent customer service via phone, chat, email, tickets and deskside support.
• Supporting on-site installation and repair of desktops, notebooks, printers, iPads, and peripherals.
• Troubleshooting and resolving issues with both Microsoft Windows and MacOS.
• Diagnoses hardware, software, and user problems and recommends corrective actions or procedural changes.
• Supporting Microsoft Office 365 and Active Directory products.
• Documenting and tracking customer incidents and requests via ticketing management system.
• Following resolution process and efficiently escalating tickets to appropriate teams when applicable.
• Isolating and resolving issues with individual workstations.
• Serving as subject matter expert to answer questions about hardware and software related issues.
• Using advanced skills to set up shared drives, map network drives, install and update software, etc.

• Required Experience:
  
  Associates' Degree in IT related discipline and a minimum of 5 years of related experience.
• Required Technical
  
  Skills:
  
  Technical support, networking, application support, problem solving.
• Required
  
  Certifications:
  
  CompTIA Security+ required within 6 months of start date.
• Security Clearance Level: Active Top Secret with SCI Eligibility.
• Required
  
  Skills and Abilities:
  
  Excellent verbal and written communication, collaborative and adaptable. Must be able to pass a basic English Language assessment test.
• Location:
  
  On Customer Site, Washington, District of Columbia.

The likely hourly rate for this position is between $35.04 - $47.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

10-25%
Telecommuting Options:
Onsite

Work Location:

USA DC Washington

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans