Director of Customer Agencies

About Clinic Mind

Clinic Mind is a leading healthcare SaaS platform that helps providers improve their practice financial performance, drive sustainable growth, and enhance patient care with integrated EHR, RCM, and Patient Engagement automation and excellent service solutions.

About the Role

We're looking for a hands-on entrepreneurial leader to launch our Client Agency Partner Program - a model that turns our most successful clients into certified growth partners who scale their impact across other clinics.

This role sits at the intersection of Customer Success, Partner Enablement, and Growth Strategy. You'll own the strategy that converts client outcomes into monetizable opportunities, expanding Clinic Mind's ARR and brand credibility through real success stories.

What You'll Do

Client-to-Partner Growth

Identify top-performing Clinic Mind clients and invite them into the Agency Partner Program.

Build scalable partner onboarding and enablement systems: certification, templates, marketing kits, and go-to-market support.

Develop monetization models (licensing, revenue share, managed services, partner bonuses).

Oversee partner governance, performance tracking, and delivery quality.

Scale the ecosystem to grow recurring revenue through client-led expansion.

Customer Success & Social Proof

Lead G2, Capterra, and review-driven growth campaigns to boost market visibility.

Launch Customer Success Celebration initiatives

Convert outcomes into verified reviews and success stories.

What We're Looking For

5+ years in Customer Success, Partner Management, or SaaS Growth (Go High Level  experience a plus).

Experience building scalable partner programs or ecosystem revenue models.

Excellent relationship management, communication, and operational design skills.

Entrepreneurial mindset with a proven ability to build systems from the ground up.

Key KPIs:

ARR from partner channels

#1 Ratings on G2 and Capterra in all the relevant Clinic Mind Platform categories

Must Have

Must have stable internet connection minimum of 25 MBPS

Must have a mobile data plan as a backup

Must be comfortable working the US business hours (EST)

Must own a PC or laptop with at least 16 GB of memory

Why Join Clinic Mind

You'll be building one of the most transformative growth engines in healthcare tech - where client outcomes become the foundation of expansion. If you're energized by building, scaling, and celebrating success stories that drive real impact, we want to hear from you.

Apply now and help shape the next chapter of Clinic Mind's growth.