ServiceNow Technical Architect

At Meta Phase, we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business.

Over the years, we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.

Together, we know our people are our difference—for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Be the difference and make it happen?

Meta Phase is seeking a Service Now Technical Architect with a minimum of six (6) years of overall IT experience with a current CTA certification to be a part of a Federal IT team supporting our clients to transform their business and solve complex problems leveraging Service Now. You will be stepping into a growing team where you can leverage your expertise in Service Now to deliver on existing engagements and to play a role in standing up our corporate Service Now Business Practice.

Role Summary:

As a technical leader, you will establish yourself as a Subject Matter Expert and liaison among clients (current and future), business partners, technical resources, and project stakeholders, and serve as lead and mentor for team members. The Service Now Technical Architect will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving.

The Service Now Technical Architect will provide technical expertise on a range of Service Now efforts, from ongoing O&M projects to enterprise business transformation planning and implementation efforts. In transformation efforts, you will work with project teams to understand our clients' business transformation objectives, translate client needs into specific technical requirements, and define a Service Now solution to meet those requirements.

You will be client-facing, collaborating with team members to develop and implement these requirements through Service Now - making Service Now architectural decisions, setting technical standards, matching solutions to business problems and helping our clients get the most from their Service Now investment.

This role requires one to serve as the architect and lead developer and support several engagements at any given time.

What You Will Be Doing:

• Attend senior management-level and stakeholder meetings to obtain business requirements, offer solutions, and serve as an expert on Service Now tool capabilities.
• Lead technical team discussions around Service Now solution design, and architecture on larger development efforts such as integrations or new module implementations or customizations.
• Provide and ensure adherence to development guidelines as it relates to security, performance, re-usability, scalability and stability, code reviews, API usage
• Collaborate with teams and clients to develop and maintain technical roadmap for Service Now platform that aligns with customer transformation objectives and balances technical and business needs
• Lead Technical aspects of Service Now implementation projects and provide advanced technical support in Service Now tool configuration and custom development - Design, Development, and Implementation of Service Now customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to Service Now platform applications.
• Support business…