Advisory Solution Architect - Healthcare

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the Service Now platform in days rather than weeks, turning technical credibility into deal velocity. You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.

Purpose:

Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.

AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the Service Now platform (Inclusive of skills and workflows).

• Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.
• Showcase platform capabilities through technical deep‑dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.
• Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
• Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.
• Create and contribute to reusable assets, reference architectures, and industry patterns that multiply team productivity and enable consistent high‑quality delivery at scale.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• Expertise in AI architecture, workflow automation, and integration frameworks.
• Ability to design and build end‑to‑end solutions with scalability, performance, and rapid implementation in mind.
• Strong cross‑functional collaboration with sales, specialists and product teams.
• Demonstrated ability to build technical credibility quickly and influence customer architectural direction.
• 7+ years in architecture or pre‑sales engineering roles.
• Travel as required.

TR21

For positions in this location, we offer a base pay of $146,625 - $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here (). To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third‑party service.

Service Now is an equal opportunity employer. All qualified applicants will receive…