Service Desk Leader — IT Support & Team
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-01-14
Listing for:
Strategic Resources, Inc. (SRI)
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
HelpDesk/Support, Systems Administrator, IT Support, Technical Support
Job Description & How to Apply Below
A full-service provider for IT services is seeking a Service Desk Manager to oversee end user support services at the Library of Congress. Responsibilities include supervising service desk activities, guiding staff through IT incidents, and ensuring high-quality service delivery. Candidates should have at least 5 years of experience in managing service desks, strong leadership skills, expertise in desktop hardware, and certifications such as COMPTIA A+ and ITIL v4 Foundations.
This is a full-time role based in Washington, DC.
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