IT Support Specialist Washington, DC

About Reproductive Freedom for All (Formerly NARAL Pro-Choice America)

For more than 55 years, Reproductive Freedom for All and its chapters have fought to protect and expand reproductive freedom —including access to abortion and contraception — for everybody. We are powered by our more than 4 million members from every state and congressional district in the country, representing the 8 in 10 Americans who believe every person should have the freedom to make the best decision for themselves about if, when, and how to raise a family.

Reproductive Freedom for All centers diversity, equity, inclusion, and justice in our organization and our work. Continuously learning from our history, we hold ourselves accountable to achieve reproductive freedom with equitable access for everybody. As the oldest and largest national membership organization primarily focused on advocating for abortion access, we organize and mobilize, galvanizing millions of people to take action to defend reproductive freedom, and shining a spotlight of accountability on bad actors who work to impose their ideological agenda on others.

We also work to elect champions for reproductive freedom and advance state and federal legislation to safeguard it. For more information on Reproductive Freedom for All, please visit our website.

The IT Support Specialist supports the Senior Director of IT and Operations (Director) for the management and support of all technological, electronic and telecommunication activities to ensure that Reproductive Freedom for All effectively utilizes technology to achieve its strategic goals. Along with the Director, the Specialist analyzes, designs, tests, and evaluates network systems, internet, intranet, and other data communications systems as well as all electronic devices.

Location: Washington, DC

Reports to: Senior Director of IT and Operations

Positions Directly Reporting to this Position: N/A

This Position Is: Full Time, FLSA Non-Exempt, Non-Union

• Ensures support for Reproductive Freedom for All staff in troubleshooting and correcting technology problems;
• Assists in managing the installation of all technology, electronics and telecommunications systems with vendors at Reproductive Freedom for All offices;
• Supports the Director in the daily operations of the organization, including physical office space;
• In collaboration with the Director, implements and maintains strategic goals for enterprise-wide processes to promote efficiency and effectiveness;
• Assists the Director in conducting research into potentially useful technology and telecommunication applications and programs for both current and future use;
• Assists the Director with ensuring technology vendors and provider invoices are paid timely;
• Inform staff of key technologies through training and application;
• Assists the Director in developing innovative resources and tools to extend the benefits of Reproductive Freedom for All’s use of technology;
• Assists the Director in maintaining IT Policy and ensuring network and cyber security including, but not limited to, identifying and maintaining best practices, supporting staff through training and updates, investigating cybersecurity incidents, etc.;
• Prepare written materials including “How to” documentation, instructions, directions, and trainings/walkthroughs for Reproductive Freedom for All staff;
• Assists with implementing all technology and telecommunication policies;
• Collaborates with the Director on developing, preparing, and implementing the annual IT & Operations budget;
• In collaboration with the Director, supports IT and infrastructure requests from the General Counsel & COO as needed;
• In collaboration with the Director and General Counsel & COO, strategizes on the development of org-wide policies and supports the implementation and consistent application of said policies;
• Other duties consistent with the duties and qualifications outlined herein may be assigned.

• At least two to three years’ experience working in the information technology field, preferably at a small-medium sized business or non-profit organization, or Bachelor’s degree in information technology…