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HelpDesk/Support IT Support

Help Desk Lead: Tier 1 Support & Team Excellence

Job in Washington, District of Columbia, 20022, USA
Listing for: Ascella Technologies, Inc.
Full Time position
Listed on 2026-01-17
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
A technology solutions provider is seeking a Help Desk Lead in Washington, DC, to manage the Tier 1 Help Desk team. The candidate will oversee ticket workflows, train staff, and ensure adherence to service levels. Responsibilities include managing performance, providing coverage reports, and addressing urgent issues. Applicants must have a Bachelor's degree, help desk management experience, and U.S. Citizenship. Competitive salary and comprehensive benefits are offered, including a 401(k) contribution and paid time off.
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