SOC Tech Support; Student

Position: SOC Tech Support (Student)
## Work Where You Learn:
Build Experience, Grow Skills, and Contribute to Your University Community.## ##
** This position is available only to enrolled American University students.**## Important guidance for current American University employees:
American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the  which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.
** Department:
** School of Communication
** Time Type:
** Part time
** FLSA Status:
** Non-Exempt
*
* Job Description:

***
* Summary:

** SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Summer 2025. Student Support Assistants will be cross-trained to work across various help  desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom  technology.
*
* Essential Functions:

*** Provide on-call assistance for faculty and staff regarding classroom technology issues.
* Answer our help desk phone and troubleshoot classroom tech-related questions or errors.
* Operate basic projection system and AV equipment during classes and in the theater.
* Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space.
* Staff the equipment checkout desk and assist with equipment check-ins/returns.
* Perform basic equipment inspections and help transfer gear (as able).
* Assist with setup and basic operation of studio equipment.
* Provide in-room support for ongoing classes and events.
** Position Type/Expected Hours of Work:
*** Part-time.
* 15 expected hours per week.
** Salary Range:*** $18.00 per hour.
** Preferred

Education and Experience:

*** Familiarity with classroom A/V systems, media production gear, or customer service.
* Communication and problem-solving skills.
* Willingness to learn and provide support across different environments.
** Other Details**
* ** This position is available only to enrolled American University students.
*** Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
* American University is an  employer.
* Visit  for additional information about American University employment and benefits.
** Current American University Employees
** American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.
** Contact Us
** For more information or assistance with the American University careers site, email theworkline.
* American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.
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