Program Manager – Research, Insights & Analytics

Hybrid 2 days onsite / 3 days remote in Washington, DC

Our client seeks a Program Manager – Research, Insights & Analytics to lead the design, execution, and integration of quantitative and qualitative research that informs strategy, innovation, customer and member experiences, product development, and decision-making. The role operates within a business strategy context and will partner across departments to define learning agendas, gather and analyze data, and translate findings into actionable recommendations.

The ideal candidate will manage a portfolio of research initiatives, maintain methodological rigor, and communicate insights to executive audiences.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $38.00 to $48.00/hr. w2

• Develop and execute a research roadmap aligned with organizational priorities.
• Partner with leaders to identify critical business questions and research needs.
• Select appropriate methodologies for strategic challenges and opportunities.
• Establish research standards, best practices, and governance processes.
• Manage multiple research initiatives to ensure quality and timeliness.
• Design and manage surveys, tracking studies, segmentation, market assessments, and evaluations.
• Develop measurement frameworks and KPIs.
• Conduct statistical analyses to identify trends, drivers, opportunities, and risks.
• Analyze customer, member, market, operational, financial, and behavioral datasets.
• Develop forecasting models, scenario analyses, and predictive insights.
• Ensure data quality, integrity, and methodological rigor.
• Lead interviews, focus groups, online communities, and other qualitative studies.
• Develop discussion guides and research protocols.
• Conduct thematic analysis to identify needs, perceptions, motivations, and pain points.
• Utilize AI-enabled and traditional qualitative analysis tools.
• Triangulate qualitative findings with quantitative data.
• Synthesize information from multiple sources into clear narratives.
• Develop executive-ready reports, dashboards, presentations, and visualizations.
• Present insights and recommendations to senior leadership.
• Communicate implications, risks, and opportunities for decision-makers.
• Create and maintain dashboards and scorecards to track performance.
• Monitor trends in engagement, satisfaction, adoption, retention, and growth.
• Establish and monitor organizational KPIs.
• Support performance measurement and evaluation initiatives.
• Identify opportunities to improve efficiency and outcomes.
• Provide data-driven recommendations for strategic planning.
• Conduct market opportunity assessments and competitive analyses.
• Support innovation, product development, customer experience, and membership initiatives.
• Evaluate program and product effectiveness and ROI.
• Identify emerging trends and future opportunities.
• Build partnerships with executives, leaders, and cross-functional teams.
• Serve as a trusted advisor on research, analytics, and insights.
• Facilitate workshops, discussions, and insight reviews.
• Promote a culture of evidence-based decision-making.

• 5+ years in research, insights, analytics, market research, or related fields.
• Demonstrated qualitative and quantitative research experience.
• End-to-end project and stakeholder management experience.
• Ability to translate complex findings into actionable recommendations.
• Familiarity with survey and analytics tools such as Qualtrics, R, SQL and BI tools such as Power BI or Tableau, with statistical literacy for segmentation, conjoint, and experiments.
• Familiarity with qualitative tools such as Dove Tail, Listen Lab, or Natter.ai and collaboration tools such as Miro or Mural.
• Strong stakeholder management, executive storytelling, and facilitation skills across a matrixed, multi-location environment.
• Project management excellence including scope, timelines, vendor contracts, and quality control.
• Experience in associations, academic publishing, STEM, or mission-driven organizations.

• Bachelor's degree in Market Research, Statistics, Data Analytics, Psychology, Sociology, Economics, Business, Behavioral Science, or related field.
• Master's degree preferred in a research, analytics, or social science discipline.