Washington DC
Listed on 2026-10-09
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Desktop Support professional will provide installation and support services for computer hardware, software applications, e-mail accounts, desktop, laptop, multi-function output devices, and communications support to both local and remote users.
ROLE:Provide installation services to include the setup, installation, moves, adds, and changes for IT hardware and software.
Address user tickets regarding hardware, software and networking.
Ask targeted questions to diagnose problems
Assist users with hardware, software, and operational support requirements. Tickets will be retrieved from the Remedy system.
Troubleshoot desktop and web applications
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
SKILLS NEEDED:Hands-on experience with Windows environment
Proficiency in Remedy
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Experience with Office
365 and managing Active Directory
Ability to multitask and create, maintain and manage multiple project objectives according to deadlines
An active Secret Clearance is required. Sec+ certification is also required.
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