Content Designer

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.

Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

We’reseeking a Content Designer who will take the lead in shaping the future of a federal client’s website by developing and executing a robust content strategy for digital products.

You’ll use your deep knowledge of human-centered design (research, conceptual design, prototyping, testing) in collaboration with content writers, product designers, researchers, product managers and engineers todevelopclear,audience-focused content and roadmaps that guide userssmoothlythrough our products while adhering toourmission goals, policy standards, and user needs.

The work:

• Yourwill have a demonstrated ability to design clear, action-oriented, and plain-language content for complex digital workflows, involving sensitive or transactional data.
• You willidentifyareas for improvement and create detailed roadmaps for refreshing digital products, ensuring they align with both user needs and organizational objectives.
• Your role will also involve gathering requirements,facilitating client discussions, and conducting content reviews to drive the success of programmatic improvements.
• In this position, you willleverageyourexpertisein SEO, GEO, AEO, and user experience inform your strategy and recommendations. You will support user testing efforts, using insights gained tovalidateproposed changes and enhance the overall user journey.
• Collaboration is key, as you will work closely with interaction and service designers, providing guidance on content strategy while supporting the implementation of visual and structural updates.
• Familiarity with accessibility standards, inclusive language practices, and compliance-driven content constraints will be highly beneficial in ensuring the ongoing success and sustainability of the site’s products.

Here’s
what you need:

• Bachelor’s degree in marketing, Digital Marketing, Communications, or a related field; or equivalent experience.
• 5+ years of experience as a content strategist or content marketer.
• 5+ years of experience crafting content for digital products or services in consulting, in-house, or agency environments
• Exceptional writing, editing, and storytelling skills with a focus on creating topical authority.
• Proficiency in content management systems (CMS) and SEO(site structure, schema markup) combined with knowledge of how AI models retrieve information
• Proven track record reducing confusion, form errors, and abandonment through structured microcopy, guidance patterns, and progressive disclosure
• Strong understanding of digital marketing channels and best practices
• Experience partnering closely with product, legal, compliance, and engineering to ensure content accuracy and implementation integrity
• Ability to communicate design intent and tradeoffs clearly to diverse stakeholders, including non-design audiences
• Provide a writing sample

Bonus if you have:

• Experience working with federal agencies or on public-sector digital services
• Prior experience in client-facing or consulting roles within regulated environments
• Prior…