ServiceNow Engineer

United States

No Clearance Needed

Fully remote

Information Technology

** Overview*
* We are seeking a proactive  
** Service Now, Multi-Domain System Administrator & PowerBI Engineer
** to manage, configure, and optimize a large-scale, multi-tenant Service Now instance while delivering actionable enterprise business intelligence through Microsoft Power BI.

In this role, you will be responsible for the day-to-day administration and platform engineering of a complex Service Now environment featuring  
** Domain Separation** , multi-organization tenant structures, and extensive custom configurations. In addition to maintaining platform health, access security, and workflow automation across discrete operational domains, you will architect data pipelines and develop interactive Power BI dashboards to provide enterprise-wide operational visibility.

This role operates in a highly structured, secure environment (supporting federal, defense, or large enterprise clients) and requires strong collaboration with cloud operations, cybersecurity, and data analytics teams.

** Responsibilities*
* ** Multi-Domain Service Now Administration & Platform Operations*
* + Administer and maintain a large, multi-domain Service Now enterprise instance, ensuring tenant isolation, proper domain hierarchy, and data segregation.

+ Manage domain-specific configurations, overrides, user provisioning, group assignments, and role-based access controls (RBAC) across distinct business units or client organizations.

+ Oversee instance health, system clones, sub-production environment synchronizations, and routine patch/family release upgrades in a heavily customized environment.

+ Maintain and update Access Control Lists (ACLs), UI Policies, Client Scripts, and Business Rules with strict adherence to domain boundaries.

+ Perform ongoing platform tuning, database indexing reviews, table cleanups, and system log monitoring to maintain optimal performance.

** Service Now Platform Engineering & Custom Configuration*
* + Design, build, and maintain custom Service Now applications, catalog items, record producers, and Flow Designer workflows tailored to multi-tenant operational needs.

+ Configure and support automated approval matrices, SLA definitions, and custom task routing logic.

+ Troubleshoot complex script issues, domain-visibility defects, and workflow execution errors.

+ Support integration points connecting Service Now with enterprise identity providers, IT asset inventories, and external monitoring platforms.

+ Enforce release management procedures, update set validation, and migration governance across Development, Test, and Production instances.

** PowerBI & Enterprise Data Engineering*
* + Connect, extract, and transform operational and transactional data from Service Now tables, database views, and external data sources into Microsoft Power BI.

+ Design normalized data models and implement complex DAX (Data Analysis Expressions) measures, calculated columns, and metrics.

+ Build, deploy, and maintain executive-level dashboards, operational scorecards, and custom reports that accurately reflect multi-domain organizational performance.

+ Implement Row-Level Security (RLS) and Power BI workspace governance to mirror Service Now domain data access controls.

+ Schedule, monitor, and optimize automated dataset refreshes and report performance.

** Security, Compliance & Agile Delivery*
* + Coordinate with cybersecurity teams to enforce baseline security configurations, vulnerability remediations, and compliance mandates (e.g., NIST, DISA STIGs).

+ Maintain detailed system architecture documentation, standard operating procedures (SOPs), data dictionaries, and domain administration runbooks.

+ Participate in Agile ceremonies, backlog grooming,…