Technical Support Engineer
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-11
Listing for:
Newsmax Media, Inc.
Full Time
position Listed on 2026-10-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Duties and Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Respond to email messages for customers seeking help.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
- Bachelor’s degree preferred.
- Experience working with Windows 7/10, Windows servers , Mac OS.
- Experience working with MS Office suite including email clients (outlook).
- Experience with ticketing systems and helpdesk processes.
- Experience in supporting proprietary software.
- Experience with Active Directory, printers, anti-virus, backups.
- Hands on experience with diagnosing and resolving basic technical issues.
- Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.
- Experience working in 24x7 environment.
- Competitive salary $80-$85 dependent on location, skills, and relevant experience.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Collaborative and inclusive work environment.
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