Senior Helpdesk Engineer: Advanced IT Support & Mentorship
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support, IT Support
NTT DATA, Inc. is seeking a Senior Helpdesk Specialist in Washington, DC to provide third-tier support for PC, hardware, software, and mobility. The role collaborates with network and systems teams to resolve complex incidents and maintain high service levels.
Responsibilities include documenting resolutions in the ticket system, mentoring junior staff, updating SOPs, and ensuring thorough communication with end users. The position offers benefits and a competitive compensation range.
This position is for the Senior Helpdesk Engineer:
Advanced IT Support & Mentorship role at NTT DATA, Inc.
Join NTT DATA, Inc. and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Helpdesk Engineer:
Advanced IT Support & Mentorship role at NTT DATA, Inc., based in Washington, DC, United States.
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