Technology Partner

Target Hiring Range: $100,000 - $120,000

Department: Chief Information Officer –
Posting Date Range: 9/30/2026-10/14/2026 –
Pay Grade Range: $86979-$152214 –
Work Hours: 8:30am - 5:30pm –
FLSA Status: Exempt –
Work Location Status: Hybrid –
Hybrid

Schedule:

1-3 days onsite per week. All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

The Target Hiring Range for this position is: $100,000 - $120,000

About Us: The Sergeant at Arms is seeking a Technology Experience Partner (TEP) to join our IT Support Services Department. In this role, you will be a member of a team that serves as the primary point of contact between the Chief Information Officer (CIO) and the customer community, facilitating clear and proactive communication to understand and advocate for customer needs, and providing information and demonstrations on our supported CIO products and services.

The TEP will partner with other CIO teams to document and collaborate on projects and technologies including communications plans to ensure that the community is informed of products and services.

We are seeking a detail-oriented Technology Experience Partner to engage with the Senate community on CIO technologies and services. The ideal candidate will excel in written and verbal communications, providing technical support and guidance on best practices and demonstrations on technology. This role involves close collaboration with the Senate community and the CIO teams and will serve as the primary point of contact between the CIO and the Senate community.

A successful candidate will demonstrate understanding of relationships between diverse teams and stakeholders and a focus on providing exceptional customer service.

Acts as the primary point of contact between the CIO office and assigned customer groups, ensuring clear day-to-day communication and representing customer needs. Engages proactively with the Senate community to gather business requirements and identify challenges; escalates themes to senior team members when needed. Partners with technology solutions teams to document customer requirements, ensuring accuracy and alignment with existing products and services.

Drafts and delivers communication materials (email updates, briefings, release notes) to keep customers informed of technology changes and trends. Administers established feedback mechanisms, collects customer satisfaction data, and highlights patterns for further review. Tracks routine KPIs related to customer support and satisfaction; assists with preparing periodic reports for management. Other duties, as assigned.

High school diploma/GED.

• 3+ years of customer service experience in the Senate preferred.
• Proven track record of handling escalated customer issues effectively.

• Proficiency with Service Now ticketing.
• Strong Microsoft Office skills (especially Teams for communication and Excel for reporting and tracking).
• Ability to provide demonstrations of supported CIO technologies.

• Excellent verbal and written communication skills.
• Ability to handle difficult conversations and de-escalate conflicts.
• Strong listening skills to accurately capture customer needs and issues.

• Proven ability to think critically and resolve complex customer issues.
• Demonstrated ability to exercise sound judgment under pressure.
• Aptitude for making quick, data-informed decisions.