ServiceNow Security & Risk Architect, TS​/SCI Scope Poly

Norseman Services is hiring a cleared Service Now Security & Risk Architect to support a new engagement with an Intelligence Community customer.

This role sits at the intersection of security operations, risk and compliance, and the emerging discipline of AI governance on the Service Now platform. The Security & Risk Architect will lead design across Security Operations, Integrated Risk Management, and AI governance through Service Now AI Control Tower, making the architecture decisions that keep the work secure, auditable, and supportable.

A strong architect in this role earns trust quickly with security and mission stakeholders, connects Sec Ops, IRM, and AI governance into one coherent risk picture, and leaves behind a platform that holds up to audit and accreditation scrutiny.

• Lead solution architecture for Service Now Security Operations, including Security Incident Response and Vulnerability Response.
• Design Integrated Risk Management solutions spanning policy and compliance, risk management, audit, and continuous control monitoring.
• Architect AI governance capabilities using Service Now AI Control Tower, including AI asset inventory, risk assessment, policy enforcement, and oversight of AI use across the enterprise.
• Connect Sec Ops, IRM, and AI governance through a shared data model aligned to CMDB/CSDM.
• Define integration patterns with security tooling, including SIEM, vulnerability scanners, threat intelligence, and identity systems, that meet classified-environment constraints.
• Own configure-vs-customize decisions and document the rationale in a form that stands up to security review and accreditation.
• Run design workshops and architecture reviews with security, risk, and mission stakeholders, translating requirements into platform behavior.
• Guide and review the work of developers and analysts on the engagement and serve as the escalation point for complex design decisions.

• Active TS/SCI with Full Scope Polygraph. Candidates without a current Full Scope Polygraph cannot be considered.
• Ability to work fully onsite in the Washington, DC metro area.
• U.S. citizenship.
• 5+ years of Service Now experience, including hands-on architecture or lead design work.
• Deep experience with Service Now Security Operations, including SIR and VR, and Integrated Risk Management / GRC.
• Working knowledge of Service Now AI Control Tower or comparable AI governance and risk capabilities on the platform.
• Demonstrated ability to make and defend architectural trade-offs in front of senior government stakeholders.

• Service Now CSA plus CIS-SIR, CIS-VR, and/or CIS-Risk & Compliance certifications.
• Service Now CTA or ArchX certification.
• Prior Intelligence Community or DoD Service Now delivery experience.
• Familiarity with RMF, NIST 800-53, or ICD 503 accreditation frameworks.
• Experience with Now Assist, AI Agents, or other generative AI capabilities on the Service Now platform.

Clearance: Active TS/SCI with Full Scope Polygraph required.

Location: Fully onsite in the Washington, DC metro area. Remote work is not available for this role.

Citizenship: U.S. citizenship required.

Norseman Services is a boutique Service Now consultancy built for organizations with real stakes and high standards. Backed by the defense credentials of Norseman Defense Technologies, we bring cleared, disciplined, senior-level delivery to federal agencies, healthcare organizations, and regulated enterprises that need more than a capable implementer. They need a partner who protects the platform long after the project closes.

We harness AI across delivery to expedite the path to value and trust.

• Small, collaborative team backed by the broader Norseman Defense Technologies organization.
• Opportunity to do consequential Service Now platform work in a high-stakes federal environment.
• Benefits include medical, dental, vision, and 401(k).
• Norseman Services is an Equal Opportunity Employer, including with respect to disability and protected veteran status.