Technical Support Analyst; Tier II

Job Description Revolutional delivers advanced technology solutions and mission support to federal agencies across civilian, health, and national security environments. We apply modern capabilities, including AI/ML, cloud, cybersecurity, and IT modernization to solve complex challenges, enable faster and more secure operations, and drive measurable mission outcomes.

We are redefining how federal technology gets built and delivered by operating with a product mindset, prioritizing speed, ownership, and execution over bureaucracy.

Terms:

Full-time

Travel: %

This position supports a high-security federal environment where reliable IT infrastructure and responsive technical support are critical to mission operations. The environment requires maintaining system performance, ensuring security compliance, and supporting end-users across mission-critical systems. As a Technical Support Analyst (Tier II) at Revolutional, you will be responsible for the installation, configuration, maintenance, and security of enterprise IT systems. You will ensure the smooth operation of mission-critical infrastructure while providing hands-on technical support to end-users.

This role requires the ability to troubleshoot across multiple system layers, maintain system integrity, and operate effectively in a structured, security-conscious environment.

• Install, configure, and maintain operating systems, applications, and software patches
• Monitor system performance and troubleshoot issues to ensure optimal operation
• Implement security measures to protect systems from unauthorized access and cyber threats
• Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
• Set up and manage user accounts and access controls
• Implement and maintain backup and disaster recovery solutions
• Test backup systems regularly to ensure reliability and data integrity
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
• Generate reports on system performance, capacity, and security posture
• Collaborate with IT teams and stakeholders to support mission objectives

Active Top Secret clearance with SCI eligibility

• ~ 3+ years of experience in IT support, system administration, or a related role
• ~ Willingness and ability to work flexible shifts (6am–2pm ET or 2pm–10pm ET)
• Experience installing, configuring, and maintaining operating systems and applications
• Experience troubleshooting hardware, software, and network issues
• Experience with backup and disaster recovery processes
• VMware, Hyper-V)
• Familiarity with networking concepts and protocols
• Strong communication and customer support skills
• Bachelor's degree in Information Technology, Computer Science, or related field
• Advanced experience with Windows and/or Linux system administration
• Experience supporting classified or high-security environments

This onsite role requires a mix of help desk, deskside, and VIP support in a secure federal environment. Physical requirements may include sitting for extended help desk coverage; standing and walking for deskside or project-based support; bending, kneeling, crouching, crawling, and reaching to install, troubleshoot, inventory, move, or remove equipment; lifting and carrying IT equipment up to 30 pounds without assistance;

and supporting office moves, equipment deliveries, hardware refreshes, inventory validation, and equipment lifecycle activities.

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Recipient of Department of Labor's Hire Vets Gold Medallion

A Northern Virginia Technology Council Tech 100 company

Two-time SBA SBIR Tibbett's Award winner

Virginia Values Veterans (V3) Certification

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