IT​/AV Technician

On-site 4x per week in Washington DC 20004

9+ Month W2 Contract (No C2C and No Student or Visa Sponsorship)

Part-time hours (32 hours per week working Monday to Thursday, Fridays off)

Pay up to $35/hr. (No PTO and No Paid Holidays)

• L1/L2 IT Support experience in a corporate environment
• Strong Mac and Windows troubleshooting experience
• Hands-on JAMF and MDM experience required
• Experience supporting Apple devices, including Macs, iPhones, and iPads
• Experience with Intune or other endpoint management platforms
• Experience with Zendesk, Service Now, or similar ticketing systems
• IT asset and inventory management experience
• Hardware/software break-fix experience
• AV and conference room support experience
• Strong customer service and communication skills
• Comfortable providing white-glove support to executives and C-level users
• Able to work independently as an onsite IT resource
• Professional, polished, proactive, and comfortable in a high-touch corporate environment
• Local to the Washington, D.C. area or able to reliably commute onsite

Ideal candidates will be proactive, possess strong written and verbal communication skills, comfortable in high-pressure environments and forward thinking during slow periods. Must possess critical thinking for technical troubleshooting and create knowledge base articles/user stories. Should proactively improve user experience with innovative support strategies and application design ideas. Strong communication skills required for engaging end users and stakeholders and knowledge-sharing with other technicians.

Ability to partner effectively with cross-functional teams is essential.

• Be the escalation for L1 support and oversee that weekly support tasks are done
• Troubleshoot and support Mac & Windows corporate devices and elevate challenging support issues to Tier 3 when needed
• Provide face-to-face and virtual support for corporate end user hardware and software issues
• Provide "White Glove" support by liaising with Executive support team to assist with Executive support needs
• Provide support for end user devices running on either Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, or Android
• Troubleshoot and support SW related issues with Zoom, Google Suite, Google Meet, Jamf, Intune, and other corporate applications
• Assign, deploy, and collect laptops from corporate users
• Provide local network & infrastructure operational support as needed
• Image and Provision Macs and PCs to employees as needed
• Wipe Macs and PCs recovered from employees leaving the org. or devices being retired
• Monitor, track, and update support tickets associated with the DC location
• Author and edit support procedures tied to knowledge base articles
• Fix or replace broken and damaged corporate
• Deploy, troubleshoot, and replace monitors and peripherals used by end users
• Perform HW Installs, Moves, Adds, and Changes (IMAC) in the DC office as needed
• Maintain inventory counts of all IT peripherals, Macs, PCs, print toners, and miscellaneous assets
• Maintain Storage room assets and inventory
• Perform printer management and preventative maintenance
• Handle devices being retired and properly prepare device for E-waste

• Be escalation point for T1 AV technician troubleshooting and support tickets
• Provide "White Glove" conference room and meeting support for executives
• Setup of 8th floor event space/conference room with mobile cart for employee happy hours and other employee events
• Execute kick off for tier 1 AV events including equipment set up, drop-off, and pick up as needed
• Be onsite AV Support but not limited to equipment removal/replacement, cable management, and initial troubleshooting/break-fix
• Perform conference room preventative maintenance checks and regular testing of…