Project Manager, Telecommunications
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-13
Listing for:
Network Designs, Inc.
Part Time
position Listed on 2026-10-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Administrator, IT Support, IT Specialist
Job Description & How to Apply Below
We are seeking an experienced Project Manager with a strong background in telecommunications or telephony operations and maintenance. The ideal candidate has a proven track record leading technical teams responsible for troubleshooting, service desk functions, and ongoing operational support of enterprise communication systems. This role requires a blend of technical understanding, operational leadership, and project management expertise to ensure reliable service delivery and continuous improvement.
Requirements:- U.S. Citizenship is required
- Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
- This position is onsite 5/days a week in Washington D.C.
Experience:
- Bachelor's Degree in Information Systems, Computer Science, Business Systems, or related IT Management or equivalent combination of education, training, and work experience
- Minimum of 5+ years of relevant experience
- Demonstrated experience leading technical teams in service desk operations, troubleshooting, or system support roles.
- Understanding of voice technologies (VoIP, SIP, PBX, UC platforms), network fundamentals, and service management frameworks (ITIL preferred).
- Proven ability to manage multiple priorities in fast-paced operational environments.
- Excellent communication, coordination, and stakeholder-management skills.
- PMP, ITIL, or related certifications preferred.
- Lead day-to-day operations and maintenance activities for enterprise telecommunications/telephony systems, ensuring high availability, performance, and customer satisfaction.
- Manage a multidisciplinary team including service desk staff, troubleshooting specialists, field technicians, and systems engineers.
- Oversee incident, problem, and change management processes; ensure timely triage, escalation, and resolution of service-impacting issues.
- Coordinate and prioritize operational workloads, maintenance windows, system upgrades, and scheduled service activities.
- Track project timelines, deliverables, risks, and resource requirements to ensure operational commitments and SLAs are met.
- Develop, refine, and enforce standard operating procedures (SOPs), troubleshooting workflows, and operational documentation.
- Serve as the primary point of contact for stakeholders regarding service performance, operational updates, and ongoing project status.
- Utilize data analytics and performance metrics to identify trends, reduce repeat incidents, and drive continuous process improvement.
- Collaborate with engineering, security, and vendor teams to support system enhancements, platform migrations, and technical roadmaps.
- Ensure compliance with organizational policies, industry standards, and contractual obligations.
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