Senior End User Support Technician & Escalation Lead
Listed on 2026-10-13
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
design Data, Inc. is seeking an experienced End User Support Technician to provide on-site and remote technical assistance for clients, troubleshooting workstation, server, software, hardware, and network issues.
You will escalate complex cases to Tier 4 or TAMs, document resolutions, and coach Tier 1–2 technicians to improve service delivery. The role emphasizes strong communication, problem-solving, and collaboration with Technical Account Managers, Client Technology Managers, and other
Are you ready to take on the Senior End User Support Technician & Escalation Lead role at Designdata?
This role, Senior End User Support Technician & Escalation Lead at Designdata, could be your next move.
We would love to welcome a new Senior End User Support Technician & Escalation Lead to our group in Washington, DC, United States.
For the Senior End User Support Technician & Escalation Lead position at Designdata, we are reviewing applications now.
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