Senior IT Specialist

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet.

Through a collaborative, nonpartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With over 1,000 staff and more than 2.6 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more ubon.org and on Facebook and Instagram @audubonsociety.

The Senior IT Specialist is instrumental in ensuring the seamless operation of our customers' diverse technology environments. This role is focused on implementing new services and developing solutions and processes for the IT department and the organization. Additionally, it requires proficiency in providing advanced technical support across multiple platforms, particularly focusing on M365. Responsibilities include analysis of IT systems, diagnosing and resolving complex technical issues, collaborating with cross-functional teams on support and projects, and delivering exceptional customer service.

Recognized as a subject matter expert, the Senior IT Specialist executes operational plans and goals with autonomy, often serving as the primary IT point of contact for other departments and external parties. The Senior IT Specialist reports to the Senior Director, Information Technology.

This position is classified as hybrid, in accordance with Audubon’s “Where We Work” Policy. Hybrid employees are expected to work in an Audubon office every Monday and Tuesday and an additional two days each month of the employee’s choosing. Candidates should be located within commuting distance of Audubon's office in Washington, DC.

$106,995 - $120,370 / year

• Lead and coordinate IT projects and initiatives from conception to implementation, ensuring alignment with organizational goals and optimal resource allocation.
• Collaborate cross-departmentally on IT initiatives and operate independently as a technology lead.
• Develop solutions and implement new services within the SaaS environment.
• Provide advanced technical support for hardware, software, and services on Windows and MacOS devices and for other IT-managed equipment.
• Troubleshoot and resolve complex issues related to hardware, software functionality, integration, and interoperability.
• Analyze IT systems performance and functionality for improved efficiency and productivity.
• Deliver a high level of customer satisfaction through effective communication, professionalism, and a customer-centric approach.
• Provide high level Tier 2 support, including, with unfettered access to their computers and files, to executive level staff.
• Perform help desk triage responsibilities as backup to Help Desk Supervisor as necessary.
• Serve as a resource to Service Technicians.
• Document support interactions, solutions, and procedures for future reference and knowledge sharing.
• Create and provide trainings for IT hardware, software, and services.
• Provide technical support and assist with timely issues outside of normal business hours as necessary.
• Maintain and foster culture of safety.
• Other job-related duties as assigned.

• Bachelor's degree in a related field and at least 7 years of progressive experience in Tier 2 or higher…