ITSM Analyst: ServiceNow & Process Optimization
Listed on 2026-10-13
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IT/Tech
IT Business Analyst, Systems Analyst
CACI International Inc. seeks an ITSM Analyst to bridge the intelligence community customer with technical teams, designing a modern Service Catalog and workflows in Service Now. You will translate requirements into structured workflows and coordinate with a Service Now development team to deliver scalable solutions.
The role requires strong communication, ITIL knowledge, and the ability to map complex processes. On-site with up to 10% travel, full-time, TS/SCI with poly preferred.
We would love to welcome a new ITSM Analyst:
Service Now & Process Optimization to our group in Washington, DC, United States.
The ITSM Analyst:
Service Now & Process Optimization role at CACI International Inc is now open for applications in Washington, DC, United States.
Join us at CACI International Inc as our next ITSM Analyst:
Service Now & Process Optimization in Washington, DC, United States.
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