Federal Help Desk Lead - IT Support & Mentoring
Listed on 2026-10-13
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
TCG, Inc. in Washington, DC is seeking a Help Desk / IT Support Lead to guide a fast-moving IT support team on a high-profile Federal project. Onsite five days a week, you will mentor staff, escalate complex issues, and drive service improvements.
Ideal candidates bring 2+ years of customer service in IT, strong communication, and hands-on troubleshooting of PCs, mobile devices, and apps, with experience in Jira Service Management or Remedy.
The following opportunity is for a Federal Help Desk Lead - IT Support & Mentoring with Humera.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Federal Help Desk Lead - IT Support & Mentoring role in the description above.
We appreciate your interest in this position.
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