Helpdesk Specialist Entry
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-14
Listing for:
AHU Technologies Inc.
Full Time
position Listed on 2026-10-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Short
Description:
Install and configure hardware and software components of computer and network systems. Provide technical support to users, troubleshoot network issues, and perform diagnostic tests to ensure optimal system performance.
- Respond to and diagnose problems through discussion with users.
- Ensure a timely process through which problems are controlled: problem recognition, research, isolation, resolution, and follow‑up steps.
- Understand and maintain inventory management.
- Provide support to end users on a variety of issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor problems to ensure a timely resolution.
- Provide second‑tier support to end users for either PC, server, or mainframe applications or hardware.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or correct the core problem.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
- Have knowledge of Office 365.
- Maintain user accounts in Active Directory.
- Bachelor’s degree in IT or related field, or equivalent experience.
- 1–5 years diagnosing and resolving end user computer/peripheral problems. Required 1 year.
- 1–5 years providing second‑tier support to end users, server, or mainframe applications/hardware. Required 1 year.
- 1–5 years documenting, tracking, and monitoring end user, server, or mainframe problems. Required 1 year.
- Assisting in setup, re‑installation, or replacement of IT equipment between floors. Required 1 year.
- Resolving issues and/or troubleshooting issues to supervisor. Required 1 year.
- Ability to communicate issues and work in a team environment. Required 1 year.
- Knowledge of IT hardware configuration and installation (PCs, monitors setup). Required 1 year.
- Must be willing to work onsite.
- Must be able to lift 20 lb.
Other Requirements
- Knowledge of Office 365.
- Maintain user accounts in Active Directory.
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