Summer Intern- Communications Specialist-IT

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Enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship.

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The Federal Reserve Board (Board) provides students opportunities for career success. The Board’s Internship program is designed to provide valuable work experience for undergraduate and graduate students considering careers including, but not limited to, economics, finance and accounting, information systems, and data analysis. The Board believes that by combining academic endeavors with project‑related work experience, qualified and capable college students can gain the practical knowledge need in a competitive global job market.

Internships are paid positions with salaries commensurate with credit hours; internships may be in‑person, remote or hybrid, depending on the needs of the team. Employment in the Board’s internship program is granted to U.S. citizens. Applicants must be currently enrolled in an undergraduate or graduate degree program at an accredited university and returning to continue studies after the internship. Interns receive a syllabus or research project plan outlining their projects and goals for the internship.

Interns are assigned a supervisor or mentor to guide them through their internship, and regular check‑in meetings with their manager to manage performance expectations and assist with learning goals. Interns have access to a wide range of training programs and events for professional development purposes.

The intern will join the M365 Platform Support Team within the Division of Information Technology. The team is responsible for governance, communication, and lifecycle management for Microsoft 365 products, including Teams, SharePoint Online, Exchange Online, and related collaboration tools. The intern will collaborate with engineers, analysts, and product owners to ensure users receive clear, consistent, and actionable communications while helping the team maintain compliance and operational accuracy.

• Developing
  ** internal communications**, including announcements, user guides, service updates, newsletters, and governance‑related messaging.
• Supporting
  ** governance authoring**, including drafting or updating policy pages, process documentation, onboarding materials, and content for IT communication channels.
• Assisting with the
  ** annual validation process
  ** for M365 assets such as Teams sites, SharePoint Online sites, and Shared Mailboxes—helping confirm ownership, permissions, lifecycle status, and compliance requirements.
• Helping coordinate and document the
  ** FISMA support process
  ** for products managed by the team, including gathering required evidence, tracking tasks, and organizing updates for compliance reviewers.
• Creating or updating
  ** knowledge base content**, process flow diagrams, checklists, or user‑facing help materials.
• Supporting ad hoc
  ** communications and documentation needs**, including preparing materials for stakeholders, leadership, or organizational websites.

• Communications
• Technical Communication / Professional Writing
• Information Science / Information Management
• Public Relations / Marketing
• English / Journalism
• Business Administration (with communications or operations focus)

• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Ability to structure information clearly and produce high‑quality documentation.
• Comfort learning technical concepts and translating…