IT Specialist
Listed on 2026-10-15
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Position Title & Code:
IT Specialist
Location:
Washington DC 20003
Project End Date: 09/30/2027 (With Possible extension to next fiscal year)
Key Responsibilities:- Serve as a primary point of contact for IT support via phone, email, ticketing system, and in-person.
- Troubleshoot and resolve hardware, software, and network issues at both basic and advanced levels.
- Assist users with account access, password resets, MFA issues, and general identity-management tasks.
- Perform workstation setup, imaging, deployment, and peripheral configuration.
- Support enterprise applications and departmental systems, including specialized tools.
- Conduct root-cause analysis and implement long-term solutions for recurring problems.
- Document all interactions and technical procedures accurately in the ticketing system.
- Escalate issues appropriately and collaborate with system administrators, infrastructure teams, and vendors.
- Manage user accounts, security groups, file permissions, and access requests.
- Provide guidance, mentorship, and knowledge-sharing with support staff.
- Assist with system upgrades, patching, deployments, and lifecycle management of workstations.
- Educate users on IT policies, procedures, and best practices.
Bachelor's degree in IT or related field or equivalent experience
Required
10 Years
Experience providing IT support, service desk operations, or system troubleshooting.
Required
6 Years
Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking.
Required
6 Years
Experience supporting mobile devices (iOS and Android), including enterprise management profiles.
Required
6 Years
Proficient with Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive, Excel, Word, etc.).
Required
6 Years
Ability to diagnose and resolve both basic and complex technical issues across multiple operating systems.
Required
6 Years
Familiarity with basic cybersecurity practices such as MFA, endpoint protection, and secure data handling.
Required
Ability to follow ITIL best practices for incident, problem, and change management.
Required
Strong communication, customer service, and problem-solving skills.
Required
Ability to work independently and collaboratively in a fast-paced environment.
Required
Ability to lift, move, and install computer hardware up to 25 40 lbs.
Required
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