Associate Video Engineer

The Associate Video Engineer will be responsible for working alongside Video Operations and Video Engineering maintaining and growing the video offering through equipment and software testing, triaging trouble tickets and identifying problems on our large base of legacy set top boxes, TiVo and Android based IPTV devices.

• Hands‑on experience in testing of Over-the-Top (OTT)/Media domain applications on Embedded products in Consumer electronics space – Smart TV, Mobile Phones / Tablets or media streaming devices such as Apple TV, Android Based Consumer Streamers, Fire TV.
• Understanding the requirements and developing test cases for all product use cases in context of OTT applications on embedded streaming devices.
• Triage, troubleshoot, and update trouble cases from both Customers and Vendors.
• Works with and assists customers directly as needed to gain additional details to their issues.
• Must use internal tools to investigate issues.
• Regression testing on all platforms.
• Testing all customer facing hardware and software and ticketing issues.
• Keeping apprised of new video related hardware and software as it becomes available to be deployed.
• Other duties as assigned.

• 2+ years’ experience troubleshooting video.
• Proven ability to analyze data.
• Familiar with IOS/Android OS.
• Windows and MS Office / Excel / PowerPoint.
• Detail Oriented and ability assist with multiple projects at once.
• Experience with TiVo DVRs and traditional cable/video offerings is a plus.

• Associates Degree in Computer Science/Information Systems or equivalent.

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation:
  Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave:
  Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time position

The base salary range for this position is $50,000 - $55,000 (annually), plus opportunities for benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital…