Hybrid ITIL/ITSM Transformation Lead
Listed on 2026-10-16
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IT/Tech
IT Business Analyst, IT Consultant, IT Project Manager, IT Support
PBG is seeking an experienced Lead IT Service Management (ITSM) and ITIL Consultant to guide the transformation of the Client's Service Desk into a unified, SLA-driven MSP service. You will lead current state assessments, develop future-state operating models, and establish escalation paths and SLAs across L1/L2 teams, while engaging stakeholders through workshops and mapping processes.
The role demands deep ITIL/ITSM expertise, 10+ years of experience, and a strong track record in service desk
Consider building your career as a Hybrid ITIL/ITSM Transformation Lead at PBG.
Join us at PBG as our next Hybrid ITIL/ITSM Transformation Lead in Washington, DC, United States.
We are currently recruiting a Hybrid ITIL/ITSM Transformation Lead for our team in Washington, DC, United States.
This is a strong opening to take on the Hybrid ITIL/ITSM Transformation Lead role at PBG.
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