Microsoft 365 Engineer​/Administrator

The Microsoft 365 Engineer/Administrator supports the American Red Cross's business and IT teams by ensuring the reliability, security, and effectiveness of Microsoft 365 services. The role involves administration, troubleshooting, security, monitoring, reporting, documentation, and user enablement within the Microsoft 365 environment.

• Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, One Drive, Microsoft Teams, and related collaboration technologies.
• Troubleshoot, diagnose, and resolve a wide range of technical issues for end users, providing timely and effective support while meeting established service level agreements (SLAs).
• Manage, track, and document incidents, service requests, and problem records through the Service Management platform, ensuring compliance with Change Management processes and procedures.
• Participate in an on-call rotation to provide after-hours support for critical and high-priority incidents.
• Develop and maintain Power Shell scripts and automation solutions to streamline Microsoft 365 administration, reporting, and operational workflows across Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services.
• Utilize Microsoft Graph and related APIs to automate processes, integrate services, and improve operational efficiency.
• Investigate recurring issues, perform root cause analysis, and implement corrective actions to prevent future incidents.
• Monitor service health, system performance, security alerts, and usage trends across the Microsoft 365 environment.
• Generate reports and dashboards using Power Shell and available Microsoft 365 reporting tools to provide operational insights and support decision-making.
• Analyze monitoring and utilization data to optimize performance, improve resource allocation, enhance user experience, and maintain highly available and cost-effective services.
• Implement automation and process improvements that reduce manual effort, increase consistency, and improve service delivery.
• Manage user identities, roles, permissions, and access controls within Microsoft Entra  (Azure AD) and Microsoft 365 workloads.
• Support security and compliance initiatives by enforcing organizational policies, monitoring access, and helping safeguard sensitive data and systems.
• Create and maintain technical documentation, architecture diagrams, operational procedures, user guides, FAQs, and training materials.
• Educate and support users on Microsoft 365 tools, best practices, and productivity features to promote adoption and effective use of technology.
• Collaborate with IT teams, vendors, and business stakeholders to support projects, system enhancements, and ongoing operational needs.
• Stay current with Microsoft 365 roadmap updates, emerging technologies, industry best practices, and evolving security standards, recommending improvements where appropriate.

• Bachelor's degree required or equivalent combination of education and related experience required. Information Systems, Computer Science, or related field preferred.
• Minimum 4 years of related experience or equivalent combination of education and related experience required.
• Effective verbal and written communication skills.
• Ability to apply technical expertise to resolve problems.
• Ability to effectively prioritize and execute tasks efficiently.
• Ability to work on a team.
• Exceptional customer service skills.
• Exemplary written and communication skills, and a proven record of high-quality work.
• A solid understanding of the Microsoft 365 suite and technology stack, including components like SharePoint and Teams.
• Proficiency with Power Shell, Python, Bash, or similar scripting languages.
• A solid foundation in problem-solving and…