ServiceNow AI Project Manager; ServiceNow Assist

Position: ServiceNow AI Project Manager (ServiceNow Now Assist)
Service Now AI Project Manager Must-Have Qualifications Experience as a Service Now Project Manager within a large enterprise environment

Proven experience leading AI implementation projects, preferably involving Service Now Now Assist Strong enterprise project governance, stakeholder management, and reporting experience

Position Overview An enterprise Service Now team is embarking on an AI transformation initiative to implement and roll out Service Now Now Assist. The initial deployment will focus on enabling AI-assisted incident and ticket resolution within the Digital Technology organization, followed by expansion into the Human Resources organization.

The Project Manager will partner closely with the Service Now AI Product Owner and key stakeholders to coordinate implementation activities, drive project execution, and ensure successful adoption across the organization.

Key Responsibilities Project Reporting Perform overall project management activities for internally managed work streams

Create and maintain project schedules, timelines, and milestones

Track stakeholder progress, risks, issues, and assumptions

Facilitate risk management and mitigation efforts

Provide weekly status reporting and project updates

Implementation Partner Onboarding Coordinate vendor resource onboarding and offboarding activities

Facilitate environment access and hardware provisioning

Support integration of tools, platforms, and accelerators

Manage ongoing vendor access requests and updates

Development Environment & Foundational Data Coordinate provisioning and readiness of AI development environments

Manage instance synchronization activities tied to project milestones

Coordinate data quality and foundational data improvement initiatives

Obtain stakeholder approval for data definitions and related changes

Escalate environment or data-related blockers impacting project timelines

Readiness & Remediation Coordinate technical and knowledge-readiness reviews across teams

Assign remediation activities and track progress through completion

Escalate resource constraints or capacity concerns that may impact schedules

Ensure readiness findings are incorporated into a centralized backlog

Change Management & Organizational Adoption Coordinate change management efforts across multiple regions

Facilitate stakeholder alignment meetings and communication strategies

Support workforce impact and adoption initiatives

Track training material development and completion

Security, Legal & Compliance Coordination Schedule and facilitate compliance and governance checkpoints

Manage action items through resolution

Track enterprise data-related activities affecting project delivery

Escalate unresolved compliance or governance issues that may delay releases

Job Type & Location This is a Contract position based out of Washington D.C., DC.Pay and Benefits The pay range for this position is $70.00 - $80.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
…