OUC Business Systems Analyst Master

The Business Systems Analyst will support enterprise-level requirements development, process analysis, and systems modernization activities aligned with the mission of the OUC. This role formulates and defines system scope and objectives, analyzes business and user needs, documents requirements, and translates them into system specifications supporting 911 / 311operations and core IT environments.

The analyst will collaborate with technical teams, operational stakeholders, and partner agencies to support technology enhancements, workflow improvements, and system integrations. Work includes developing standardization tools and documentation, supporting process redesign initiatives, evaluating technology performance, and contributing to modernization projects across multiple platforms.

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• 1. Formulates and defines systems scope and objectives based on user needs and a comprehensive understanding of business systems.
• 2. Devises or modifies procedures to solve complex problems considering system limitations, operating time, and desired results.
• 3. Provides consultation on complex projects and contributes as a senior-level specialist across phases of systems analysis.
• 4. Leads requirement development sessions to gather detailed business and functional requirements.
• 5. Analyze existing workflows, processes, and system configuration to identify improvement opportunities and modernization needs.
• 6. Develops business process models, use cases, workflow diagrams, and documentation to support system design and decision making.
• 7. Translates business and operational requirements into clear, actionable technical specifications for OUC-IT teams.
• 8. Evaluates system capabilities, performance data, and user feedback to recommend system enhancements or process modifications.
• 9. Supports testing activities including test plan development, test case creation, user acceptance testing, and issue tracking.
• 10. Coordinates with cross-functional stakeholders to ensure alignment between operational needs, technical solutions, and project goals.
• 11. Assists in the development of standardized tools, templates, documentation framework, and reporting dashboards.
• 12. Supports change management activities including training documentation, stakeholder communication, and workflow transition support.
• 13. Conducts impact assessments to determine effects of system changes on users, processes, and integrated systems.
• 14. Supports data validtation, data mapping, and data quality reviews to ensure accuracy and consistency across platforms.
• 15. Prepares reports, presentations, and recommendations for leadership based on analysis, findings, and project outcomes.

Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

• Software Development Lifecycle (SDLC)
• Required
  11-15 yrs. Business systems analysis or IT project support
• Required Workflow analysis and enterprise process improvement
• Required Requirement gathering and documentation
• Required Bachelor’s degree in IT or related field or equivalent experience
• Required Workflow and process-mapping tools (Visio, etc)
• Required Use case development and process modeling
• Required Multistakeholder coordination experience
• Required Testing and UAT support
• Required Data validation, mapping, and quality review
• Required Experience with public safety or high-availability systems
• Desired Change management support
• Required Reporting, dashboard creation, and presentations
• Required