Systems Operations Manager

Systems Operations Manager

Howard University Hospital is seeking a Systems Operations Manager to lead enterprise infrastructure operations supporting mission-critical clinical and administrative systems. This role oversees the systems engineering team responsible for data center operations, virtualization platforms, storage systems, and hybrid cloud environments. The Manager ensures reliable, secure, and high-performance infrastructure that supports patient care, research, and hospital operations. The Systems Operations Manager partners closely with Information Security, clinical technology teams, and senior IT leadership to maintain operational stability while advancing modernization and cloud adoption initiatives.

• Lead enterprise infrastructure operations including servers, operating systems, virtualization platforms, storage systems, and hybrid cloud environments.
• Supervise Systems Engineers and infrastructure staff, including hiring, coaching, performance management, and workload distribution.
• Ensure high availability and performance of mission-critical clinical and administrative systems.
• Develop infrastructure modernization roadmaps and cloud adoption strategies.
• Manage hybrid cloud environments including Azure, AWS, and VMware platforms.
• Establish operational standards for monitoring, patch management, automation, and configuration control.
• Oversee identity and access management systems including Active Directory, Azure AD, SSO, and MFA.
• Lead disaster recovery, backup, and business continuity planning for critical hospital systems.
• Partner with Information Security to implement cybersecurity controls and regulatory compliance frameworks.
• Coordinate incident response for infrastructure outages impacting clinical systems and hospital operations.
• Manage infrastructure lifecycle planning, capacity management, and budget forecasting.
• Maintain system documentation, operational runbooks, and governance standards.
• Manage infrastructure vendors and service contracts.
• Report infrastructure performance metrics and strategic initiatives to senior IT leadership.

• Bachelor's degree in Computer Science, Information Technology, or related field required.
• Master's degree in Information Systems, Healthcare Informatics, Business Administration, or related field preferred.

• Minimum of 10 years of progressive experience in systems administration, infrastructure engineering, or enterprise operations.
• Minimum of 3-5 years in a leadership or supervisory role.
• Experience in healthcare or hospital IT environments strongly preferred.
• Demonstrated experience managing hybrid cloud infrastructure and enterprise-scale systems.

• Advanced expertise in Windows and Linux enterprise environments.
• Deep knowledge of virtualization technologies such as VMware and Hyper-V.
• Strong knowledge of enterprise storage platforms including SAN and NAS.
• Experience with cloud platforms including Azure and AWS.
• Strong understanding of automation, scripting, and configuration management tools.
• Experience with monitoring platforms, identity management, and ITSM frameworks.
• Knowledge of healthcare regulatory standards including HIPAA and HITECH.

• Microsoft Certified:
  Azure Administrator or Solutions Architect.
• VMware Certified Professional (VCP).
• ITIL Certification.
• Healthcare IT certifications such as HCISPP or CHIT.

Howard University Hospital is one of the nation's leading academic medical centers, dedicated to delivering high-quality patient care, advancing medical research, and training the next generation of healthcare professionals. As part of an integrated academic health system, Howard University Hospital supports a diverse patient population and provides specialized clinical services across a wide range of disciplines. Our teams collaborate to ensure safe, innovative, and compassionate care for the communities we serve.

• Competitive compensation
• Comprehensive health and retirement benefits
• Professional development and certification support
• Opportunity to work in a mission-driven academic healthcare environment
• Collaborative leadership culture focused on innovation and patient care

• Department:
  Systems Operations
• Reports To:
  
  Director, Systems Operations
• Location:
  
  Howard University Hospital
  - Washington, DC
• Status:
  Full-Time | Exempt
• Pay +
  
  Schedule:
  
  Full-Time Exempt Monday
  - Friday Washington, DC
• The anticipated salary range…