Program Manager

Job Description

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking an experienced

to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. This critical leadership role will drive the modernization of IT Service Management (ITSM) practices and ensure the successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. The ideal candidate will bring expertise in managing large-scale federal IT programs, implementing enterprise ITSM solutions (including Service Now), and leading high-performing teams focused on operational excellence, innovation, and customer-centric service delivery.

• Serve as the primary point of contact with Government stakeholders, including the Contracting Officer’s Representative (COR), providing strategic direction and daily oversight for contract execution
• Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring
• Lead cross-functional teams across multiple task areas, including:
  Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met
• Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery
• Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support
• Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives
• Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives
• Oversee execution of ITIL-aligned ITSM processes across operational environments
• Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements
• Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives
• Provide product implementation leadership across enterprise IT platforms, including Service Now and related service management tools
• Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes
• Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches
• Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards
• Supervisory Responsibilities
• Other duties as assigned

• Bachelor’s degree in business administration, IT Management, or a related field
• 7+ years of experience managing large-scale federal IT programs
• 5+ years of IT Project Management experience, including 5+ years on federal government contracts
• Active PMP or PgMP certification required
• Active ITIL v4 certification
• Active Top-Secret…