Desktop Support Specialist
Job in
Washington, District of Columbia, 20022, USA
Listed on 2026-10-18
Listing for:
INA Solution Inc
Full Time
position Listed on 2026-10-18
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
- - Provide on-site hardware and software support for end users at the Seattle metro campus
- - Act as the frontline technical contact for troubleshooting issues and resolving escalations
- - Troubleshoot, repair, and maintain computers, mobile devices, and related hardware/software
- - Image/re-image computers and perform software installations
- - Log and manage support incidents and requests using a ticketing system
- - Handle Level 1 and Level 2 support escalations, including conducting root cause analysis
- - Manage hardware inventory, including ordering new equipment and decommissioning old devices
- - Perform communication room patching and general IT room maintenance
- - Communicate proactively with clients and team members via email and MS Teams
- - Ensure strong customer service and manage client expectations
- - Collaborate with Network Services and senior IT engineering teams on local projects
- - Maintain technical documentation and adhere to IT policies and procedures
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