IT Infrastructure Manager

North Star Energy connects a family of fuel distribution companies serving communities and industries across the Western United States. Our operating companies deliver petroleum products and lubricants safely and efficiently throughout Alaska, Hawaii, California, and the Pacific Northwest.

Each company maintains its own local identity and expertise while operating within a distributed model that leverages North Star’s shared services in finance & accounting, legal & compliance, pricing & supply, human resources, marketing, and technology. Guided by shared values of safety, integrity, and operational excellence, North Star provides the strategic guidance and collaboration that help our teams strengthen performance, share best practices, and grow sustainably.

Together, our 1,000+ employees form a network of trusted brands — delivering energy that fuels people, businesses, and communities every day.

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Job Summary:

The North Star Energy IT department, part of North Star’s Shared Service organization, is responsible for delivering best-in-class technology solutions across operating entities with a focus on exceptional customer satisfaction.

The IT Infrastructure Manager plays a crucial role in ensuring the smooth operation, security, and uptime of North Star’s technology systems.

As a hands‑on technical expert, you’ll work to establish infrastructure, support, security processes and best practices. The position also provides guidance and drives the growth of cybersecurity across the company and its subsidiaries.

This is an onsite position in our Seattle office and will require occasional travel to our field locations.

• Manage and mentor a team of IT professionals, providing guidance, training, and performance evaluations
• Fostering an enjoyable, respectful, collaborative and productive work environment

• Ensuring the IT support team provides timely and effective assistance to end-users
• Developing and implementing support processes and procedures to improve user satisfaction

• Monitoring the performance of IT processes, systems and infrastructure
• Generating reports on customer satisfaction, project progress, regulatory compliance, incidents and system performance

• Overseeing the installation, configuration, and maintenance of IT systems, including servers, networks, and storage solutions
• Ensuring the reliability, security, and scalability of the IT infrastructure

• Implementing and maintaining security protocols to protect the organization’s data and IT systems from cyber threats
• Conducting regular security audits and vulnerability assessments

• Planning, executing, and overseeing IT projects, ensuring they are completed on time, within scope, and within budget
• Coordinating with other departments to align IT initiatives with business goals

• Ensuring all IT operations comply with relevant regulations, industry standards, and internal policies
• Keeping up‑to‑date with changes in technology and regulatory requirements

• Developing and maintaining disaster recovery plans to ensure business continuity in case of IT failures or disasters
• Conducting regular tests and updates of disaster recovery plans

• Managing relationships with external vendors and service providers
• Negotiating contracts and ensuring the delivery of high‑quality IT services and products

• Track procurement and expenses ensuring accurate billing, allocation, and cost control
• Identifying cost‑saving opportunities without compromising service quality