Technical Liaison

Job Description

Posted on:06/18/2026

Location:

LIHI Main Office - International District, Seattle

Hours:

Full time, 40 hours per week

Reports To:

IT Manager

Pay Range:$ hourly

Position Type:

Non-Union, non-exempt position

The Technical Liaison plays a crucial role in supporting the migration of phone and computer systems to new network infrastructure, acting as a point of contact and technical expert for telecom and internet service providers. Need to possess Technical Proficiency, Problem-Solving, Communication, Relationship Management, Project Management, Adaptability, and Attention to Detail. This role requires strong communication, technical understanding, and problem-solving skills to ensure a smooth and successful transition.

• Project Coordination:
  
  Participate in the planning and execution of network migration projects, ensuring alignment with internal and external stakeholders.
• Develop and maintain project timelines, tracking progress and identifying potential issues.
• Manage communications with telecom/internet service providers, keeping them informed of project status and any changes.
• Technical Support:
  
  Provide technical guidance and support to telecom/internet service providers on network infrastructure, equipment, and services.
• Assist in the troubleshooting and resolution of technical issues related to network connectivity, phone systems, and computer systems.
• Collaborate with internal IT teams to identify and implement solutions to technical problems.
• Communication and Relationship Management:
  
  Serve as the primary point of contact for telecom/internet service providers, building and maintaining strong relationships.
• Represent the company's interests in technical discussions and negotiations with external vendors.
• Effectively communicate technical information to both technical and non-technical audiences.
• Documentation and Reporting:
  
  Maintain accurate records of project activities, technical specifications, and vendor interactions.
• Prepare reports and presentations on project progress and performance.
• Document technical procedures and best practices for future reference.
• Continuous Improvement:
  
  Stay up-to-date on the latest technologies and trends in telecommunications and networking.
• Identify opportunities for process improvement and efficiency gains.
• Participate in training and development activities to enhance technical skills.
• Other:
  
  Engage with assigned training and comply with training deadlines
• Utilize PPE Equipment and follow PPE protocols
• Other job duties as assigned

• Bachelor’s degree in Information Technology, or equivalent
• 2 years’ in telecommunication, networking, or IT support
• Strong understanding of telecommunications and networking technologies (e.g., VoIP, IP, Ethernet, etc.).
• Experience with network infrastructure, equipment, and services.