IT Support Specialist

Job Description

*** Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university AND willing to commit to one year of service.

The Energy Authority is a public power-owned, nonprofit corporation with offices in Jacksonville, Florida, and Bellevue (Seattle), Washington. TEA provides public power utilities with access to advanced resources and technology systems so they can respond competitively in the changing energy markets. Through partnership with TEA, utilities benefit from an experienced organization that is singularly focused on deriving the maximum value of their assets from the market.

TEA employees share a common sense of purpose. When TEA accomplishes its mission, the result is improved quality of life for the citizens and businesses of the communities our clients serve.

TEA employees exceed the expectations of those they serve, deliver services with the highest standards of fair, honest, and ethical behavior, set the standard for service and expertise in our industry, embody a spirit of collaboration, and embrace TEA’s founding entrepreneurial spirit by seizing opportunities to deliver value.

If you are self-motivated, driven to deliver excellence, and passionate about your career, TEA is the perfect place for you.

It’s YOUR Future. It’s OUR Future.

The IT Support Specialist’s role is to provide Tier One support to the organization and to ensure the stability, integrity, and efficient operation of the organization’s IT systems in support of the core organization functions. This individual will apply proven communication and problem-solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of the organization’s investments.

*** Part-Time opportunity. Applicant must be currently enrolled in Information Technology related program at a college or university.

include the following. Other duties may be assigned.

• Customer Service:
  
  Provides basic end-user training on systems and software
  
  Develop a working knowledge of the organization and the company’s key functional processes and resources.
• Systems Support:
  
  Recommends the purchase of desktop hardware, software, and accessories
  
  Inspects, installs, upgrades, configures, and tests new and existing hardware and software systems
  
  Performs equipment installations and relocations
  
  Implements the electronic storage policy, including recorded voice logs, system backup tapes, and offsite storage
  
  Ensures that process documentation exists for all routine and troubleshooting duties
• Troubleshooting & Ticket Resolution:
  
  Ensures timely assessment, resolution, documentation, and communications with end users of issues in the support tracking system
  
  Troubleshoots, repairs, and works with equipment and software manufacturers to resolve problems on systems including, but not limited to: workstations, computer networks, printers, telephone equipment, videoconferencing systems, data feeds and application software
  
  Maintains electronic trouble ticket log
• Team Duties:
  
  Assists other IT staff, as required, with general system support throughout the organization
  
  Be available to perform on-call duty, as needed
  
  Assists in departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

Competitive base salary ranges based on role, level, and location: $/Hour.

Must be currently enrolled in Information Technology related program at a college or university

. Associate's degree in a related area is desired, combined with 1-2 years of experience in the field or in a related area, or equivalent combination of education and experience.

Appropriate Microsoft certification highly desired.