Computer User Support Specialist

As our Computer Support Specialist, you’ll play a critical role in ensuring smooth day-to-day tech operations to support our HVAC business. This position is responsible for installing, configuring, and troubleshooting hardware, software, networks, databases, and IT security systems. You’ll collaborate with third-party vendors and field/office staff to protect company interests and provide timely technical support. This role aims to minimize technical disruptions, protect company assets, and support successful daily operations.

R&R Heating & Air Conditioning is a local, family business serving our area's community for over 40 years. We are dedicated to quality, serving our community, and deeply investing in our team. This is a place to build a lifetime career in a skilled trade, not just a job. We support our people with structured training, direct investment, and a strong culture of promotion from within.

• Resolve day-to-day tech errors and provide troubleshooting support directly to all system users.
• Manage and maintain the organization’s technology systems
• Assist with new hire onboarding by setting up user accounts and configuring required devices like cell phones, tablets, and computers.
• Oversee networks, databases, and IT security protocols to protect company data.
• Create, update, and manage strict procedures for tracking company equipment and user assignments.
• Collaborate with third-party companies and vendors to protect business interests and meet technology needs.

• Minimum of 3 years of experience in an IT support role or a related technical specialist role OR degree in Information Technology, Computer Science, or a related field
• Strong knowledge of network protocols, database management, and IT security standards.
• Ability to troubleshoot hardware/software errors, manage assets, and resolve technical issues.
• Excellent communication skills to effectively explain technical errors, discuss new workflows, and teach correct processes to team members.
• Self-motivated and dedicated to completing projects in a timely manner; comfortable working independently with minimal supervision.
• Familiarity with Apple and Microsoft computer programs such as Excel and Word

• 5+ years of experience in an IT support role or a related technical specialist role
• IT certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
• Familiarity with industry applications like Service Titan, Intacct, and Procore

• Opportunities for advancement and leadership development
• Competitive Pay
• Company vehicle provided
• CEU/licensing reimbursement
• Paid time off and 6 paid holidays
• 80% company paid Medical & Dental insurance for employees
• Kayaks and paddleboards available for employee use
• Employer Paid Life Insurance with EAP
• Seasonal Event Tickets
• 401(k) with company match
• A team-focused culture that values safety, accountability, and growth

If you’re ready to lead with purpose and represent one of Spokane’s most trusted HVAC companies, we want to hear from you.