Supervisory IT Specialist; Network Services

Supervisory IT Specialist (Network Services)

This position is located in the District of Columbia Office of the Chief Technology Officer (OCTO). The role serves as the Network Engineering Manager for the DC-NET Program under OCTO. Reporting to the Associate Chief Technology Officer (OCTO/DC-NET), the Network Engineering Manager will lead a team of network architects and engineers. The manager is responsible for developing and maintaining the vision, strategy, and operational programs necessary to ensure that DC-NET’s engineering and operations teams effectively fulfill their roles in supporting the District Government’s voice, video, wireless, and data networks.

A key component of this position involves partnering with OCTO IT program managers, as well as CIOs and IT leads across District Government agencies, to manage LAN/WAN service requests and oversee the network infrastructure that supports critical government operations.

Responsible for end-to-end network, unified communications, and wireless services for the District Government’s DC-Net program. Manages a team of network engineers and subject matter experts working with vendors and District Agencies’ IT personnel to build, scale, deploy, and support the DC Government network infrastructure. Performs strategic and tactical planning for DC-Net’s network services supporting voice, video, wireless, and Internet services. Quickly responds, evaluates, and assesses operational alerts/incidents and escalations, engages appropriate technical resources, and timely communicates with stakeholders.

Maintains awareness and ensure implementation of network and security best practices and architectural standards city-wide while being able to adjust and prioritize based-on public safety and budget constraints. Provides input to network architecture team to improve service delivery and operational models based on new trends in technology and/or customer demands. Collaborates with the District’s network operations center (NOC), network architects, wireless, unified communications, data center facilities, physical plant and installation, product/business unit, and project management teams daily to ensure continuous operations and delivery of a world class service.

Pro-actively reviews system logs and alerts to quickly identify problem areas and takes ownership to either resolve undesired incidents and/or assigns tasks to minimize impact to government operations. Plans, develops, and manages hardware and software patches/upgrades required to upkeep the network infrastructure and adhere to security vulnerability announcements and service level availability. Operates in a rapidly evolving environment, adapts quickly to new information, reprioritizes as needed.

Serves as point of contact on escalated support and Tier2/3 support for operations. Performs other related duties as assigned.

• 1. Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• 2. Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• 3. Oral Communication
  - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive,…