Senior Tier III Helpdesk Lead | Hybrid DC
Listed on 2026-10-20
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IT/Tech
HelpDesk/Support, IT Support, Systems Administrator
Addison Group in Washington, DC is seeking a Tier III Helpdesk Lead for a hybrid on-site role. You will serve as the final escalation point, own tickets to resolution, and mentor Tier 1/2 staff.
The role requires 3+ years IT support, hands-on Azure and ITSM experience, scripting skills, and strong communication. You will lead RCA, manage enterprise systems, and develop automation with Power Shell, Python, or Bash.
Step into the Senior Tier III Helpdesk Lead | Hybrid DC role at Addison Group in Washington, DC, United States and grow with us.
All applications are reviewed carefully by our team.
The position is based in Washington, DC, United States.
This opportunity is part of our work in IT & Technology, Other.
The advertised compensation is 70.000 - 90.000.
We aim to respond to suitable candidates as soon as possible.
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