UX​/UI Design Manager; Top Secret

UX/UI Design Manager (Top Secret)@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven creatives, communicators, strategists, and technologists to challenge the status quo. This is a full-time, onsite position supporting work at the client site in the Washington, DC area.

An active Top Secret security clearance is required.

Candidates must be U.S. citizens and perform all work in the United States.

What You Will Do Lead UX/UI planning and execution across digital products and user interfaces.

Conduct user research and usability evaluations to identify user needs and opportunities for improvement.

Develop information architecture, requirements, wireframes, storyboards, user flows, process flows, site maps, and prototypes.

Establish UX/UI design direction and collaborate with development teams to support implementation.

Develop and maintain usability test plans and support internal and external usability testing.

Define and maintain the UX strategy, backlog, and roadmap.

Collaborate with client stakeholders and cross-functional teams throughout the product lifecycle.

Develop analytics strategies and KPIs to help evaluate digital communications and user experience efforts.

Required Qualifications:

Minimum of 5 years of relevant UX/UI experience.

Active Top Secret security clearance.

High school diploma plus relevant certifications.(such as UX certifications from General Assembly, Human Factors International, or Neilson Norman Group).1 + years of  experience applying formal usability and user-centered design methods.
1+ years of experience conducting user research and usability testing.
1+ years of experience creating wireframes, storyboards, user flows, process flows, site maps, and prototypes.
1+ years of experience providing UX/UI direction within multidisciplinary development teams.
1+ year of experience with wire framing and design tools.
1+ years of experience with the following:
Photoshop, Illustrator and wire framing tools,HTML, CSS, JavaScript prototyping, MS Teams, SharePoint, forms

Strong UX/UI portfolio demonstrating relevant work.

U.S. citizenship required.

Preferred Qualifications:

Bachelor’s degree.

Previous experience supporting the FBI.Strong understanding of information architecture and interaction design.

Experience working in federal government or other complex, regulated environments.

Experience developing UX strategies, roadmaps, and product backlogs.

Experience using analytics and KPIs to evaluate digital experiences.

Professional

Skills:

Strong user-centered design and systems-thinking skills.

Ability to translate research findings and complex requirements into clear, usable digital experiences.

Ability to communicate design rationale and recommendations to technical and non-technical stakeholders.

Strong collaboration skills across research, design, development, and client teams.

Ability to balance user needs, technical constraints, and organizational requirements.

Strong organizational skills and ability to manage multiple UX activities across the product lifecycle.
*** Note that this is a contingent position#Indeed Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.  Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact C for assistance.

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